Haverhill Family Practice

!!!IMPORTANT NOTICE!!!

Patients of Haverhill Family Practice are being asked for their comments on an intention to relocate services at the practice’s Stourview branch surgery in the town to nearby Camps Road, less than a quarter of a mile away, within walking distance of the town centre.

The Stourview branch surgery has not been in use for patients since late 2019. At the time, the practice made the decision to consolidate services at the Camps Road site as they did not have sufficient administration and clinical staff to split services between the Stourview and Camps Road sites. Covid-19 restrictions further compounded that decision during the pandemic.

The practice’s patient list has grown by 25% in the last seven years and continues to grow with new local housing estates in development.

Additional staff have now been taken on to meet patient demand including paramedics, clinical pharmacists and pharmacy technicians.

The practice is now expanding into the remaining part of the Camps Road building vacated by Unity Healthcare (formally Christmas Maltings and Clements Practice) in early 2021.

This will provide a waiting room of three times the current size, additional consulting and treatment rooms and its own dedicated entrance.

There is parking available at the site and also nearby car parks to make accessing the site easy.

If you have any questions or comments, please email haverhill.familypractice@nhs.net or visit the practice at Camps Road, Haverhill, Suffolk CB9 8HF.

Please note the last day for comments will be Friday 12 April 2024 at 6.30pm.

We are happy to offer home visits to our patients who are housebound or physically unable to get to the Practice by any other means. 

If you would like a home visit, please contact the surgery in the morning, as early as possible for this to be arranged.

Our Care Navigators will ask you some questions relating to your illness which will help our Clinical Team arrange the most appropriate care for you. This may be a telephone or video call, a home visit or an emergency 999 response if necessary.

If you contact the surgery too late on the day of request, it makes it more difficult for us to visit you due to our pre-booked clinics. Therefore you may either have to wait until the following day or consider a more urgent 111/999 response if necessary.   

Help us to help you….

We are aware that on occasion you may experience a long wait in our phone queue. In particular Monday mornings at 8am. We manage our new phone system by maximising the hold queue to 20 persons at any one time. Once it has reached capacity it will ask you to call back later and the call is automatically ended. Our operators work diligently to assist everyone who contacts the surgery. Thank you for your patience.

If you have a medical problem that requires a Doctor or a member of our Clinical Team please tell us how we can help you by using our eConsult service which is available on our website www.haverhillfamilypractice.co.uk  between 8am-6.30pm Monday -Friday and we will get back to you ASAP.

If you are unable to use the internet or feel you have a medical emergency please call our Care Navigation Team on 01440 703667.

For appointments please choose option 1

For cancellations please choose option 2 and leave a voicemail

For test results AFTER 11am please choose option 3 or use NHS app to view your results

For medication queries BETWEEN 8am-1pm please choose option 4 or use NHS app to order your medication

We ask that you be kind to anyone you come into contact with at your surgery – we are trying our best to serve you safely and ensure your health is looked after. Everything we do is with the aim to continue to provide the best care and support needed to our patients whilst keeping everyone safe.