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Noticeboard

Stourview Branch Surgery
With effect from 29th June 2015 Stourview Branch surgery will be open Monday 8:00am - 6:00pm,
Tuesday 8:00am - 1:00pm, Wednesday 8:00am - 1:00pm, Thursday 8:00am - 1:00pm,
Friday Closed.
Please note that the Camps Road surgery will be open Monday - Friday 8:00am - 6:30pm.
If you need access to the surgery when the Stourview branch is closed, please go to the Camps Road surgery or call
01440 702010 or 01440 703667
 
Appointments
Please consider booking well ahead or, if things can't wait that long, seeing someone you don't normally see.

Extended Hours

We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.

 Urgent surgery

We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.

You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.

Repeat prescriptions
Please note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time.  This is a National requirement proven to reduce waste on a very large scale.

 Cancelling your Appointment  

If you are unable to attend an appointment, please telephone and leave a message using option 3 to leave a voice mail message or use the link at the bottom of this page to cancel your appointment.
 By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
 
Test Results 

 Please call after 11am to get your test results from the receptionist team.

 Test results can only be given to the person whose result they are, or (in the case of children under 16 only) their parent or guardian.

The Summary Care Record - this affects you

Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.

Pharmacy 

There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building.  Both supply medication to any patient, including those registered at the surgery.

There are four other dispensing chemists in Haverhill -

Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.  

Chlamydia
Set your mind at rest
Get a test
see opposite column for details
We have joined a Primary Care Network to help us deliver better services, for more information please see our Fair Processing/Privacy Notice under the heading 'Policies' above

 

Making an Appointment

contactAppointments can be booked by telephoning the surgery, we offer telephone and face to face appointments and you can visit our reception or via the Web Site HERE.  Please note that we have our telephone number withheld when telephoning you and so if your home telephone number does not accept withheld numbers we cannot telephone you, therefore please let us have your mobile telephone number instead.

Urgent cases are given priority. Emergencies will always be seen on the day. Please ask for an on the day appointment for any new severe or unusual pain, chest pain, shortness of breath and any rashes that worry you (particularly in children). We generally feel that sick babies should be seen on the day too.

DELAYED/LATE APPOINTMENTS

  

We do our best to see patients on time, however, clinics can run late due to unexpected complex and multiple problems and we would ask you to bear with us if this is the case. When booking appointments we cannot always foresee which patients will need more time, you may one day need extra time for your problem or concerns. If you have waited more than 30 minutes from your appointment time please speak with the reception team so that they may advise you.

 

Please be advised that due to scheduling and demand, it is not possible to see patients who arrive late for their appointments.

 

Thank you for your consideration and patience.

 


Book Your Appointments Online

You can book your own appointments online to avoid the rush on the telephones or at reception.  Before you book for the first time you will need to come into *reception to get a username and password. You will need to provide 2 forms of ID (preferably photographic and proof of your current address. After that, click on the link above and then follow the instructions onscreen. *If you are unable to come into reception but would like online access, please speak with a member of staff   After that, click on the link above and then follow the instructions onscreen.

Telephone consultations with the doctor can be booked in the same way. It is often possible to sort out queries by phone, and this might save you a trip.

Appointments are normally for ten minutes. If you think you will require longer please tell the receptionist when you book. Please notify the surgery as soon as possible if you are unable to attend for an appointment as we can see someone else in your absence.

calendar Click Here to book/cancel your appointment online

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SMS Messaging

We use SMS messaging to confirm/remind and advise you if you do not attend your booked appointment with any of our clinicians.  We also use SMS messaging on occasion to advise you to make an appointment to see the doctor or nurse, to advise you of results and to advise you if a recall is due if you have a chronic disease. 

Consent is automatically assumed, but you can opt out of this by contacting our reception desk to inform them that you wish to dissent the SMS messaging service. 

Most patients find this service useful - but please make sure we have your correct mobile number.  It is important to ensure we always have your up to date contact details in case of any emergency or the need to cancel and rearrange an appointment.

 
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