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Stourview Branch Surgery
With effect from 29th June 2015 Stourview Branch surgery will be open Monday 8:00am - 6:00pm,
Tuesday 8:00am - 1:00pm, Wednesday 8:00am - 1:00pm, Thursday 8:00am - 1:00pm,
Friday Closed.
Please note that the Camps Road surgery will be open Monday - Friday 8:00am - 6:30pm.
If you need access to the surgery when the Stourview branch is closed, please go to the Camps Road surgery or call
01440 702010 or 01440 703667
Please consider booking well ahead or, if things can't wait that long, seeing someone you don't normally see.

Extended Hours

We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.

 Urgent surgery

We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.

You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.

Repeat prescriptions
Please note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time.  This is a National requirement proven to reduce waste on a very large scale.

 Cancelling your Appointment  

If you are unable to attend an appointment, please telephone and leave a message using option 3 to leave a voice mail message or use the link at the bottom of this page to cancel your appointment.
 By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
Test Results 

 Please call after 11am to get your test results from the receptionist team.

 Test results can only be given to the person whose result they are, or (in the case of children under 16 only) their parent or guardian.

The Summary Care Record - this affects you

Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.


There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building.  Both supply medication to any patient, including those registered at the surgery.

There are four other dispensing chemists in Haverhill -

Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.  

Set your mind at rest
Get a test
see opposite column for details
We have joined a Primary Care Network to help us deliver better services, for more information please see our Fair Processing/Privacy Notice under the heading 'Policies' above


December 2018


Useful information to help you keep well                               


The NHS gets even busier over winter and in this letter there is advice we ask you to follow so that you access services only when you really need them. Take care of minor conditions at home and please choose the right place to get help.


You might want to keep this letter somewhere where you can find it again easily.


This is what you can do:


  • Be prepared – stock up with cold remedies, pain killers, such as paracetamol or ibuprofen, stave off upset stomachs with anti-diarrhoea capsules and rehydration mixtures, and keep plasters and bandages on hand for any cuts or scrapes. Ask your pharmacist for advice.

  • Get a free flu vaccination if you are aged 65 or over, have a long-term health condition, are pregnant, are a main carer or a young child – it will keep you from having a long recovery from this nasty illness, so book an appointment at this GP practice


  • Ask your pharmacist. The pharmacy is a great source of help and advice and over-the-counter medicine that could make you better. Speak to the pharmacist first before making a GP appointment. Some pharmacies are open on Christmas Day, Boxing Day and New Year’s Day and you can find the nearest one to you by calling NHS 111.

  • Beat the winter blues - talk to someone. Talk about your anxieties with someone else, a friend, relative or a group such as the Wellbeing Suffolk service on 0300 123 1503 or the Samaritans on the free 116 123 number. Talking about the things that are worrying you can make a positive difference


  • If you need urgent medical help or advice simply call NHS 111 and you’ll speak to a trained advisor who will help you. You can also use NHS 111 Online service. Both are available 24/7 and are free to use


  • If you use repeat medication please make sure you’ll have enough to last over the Christmas and New Year holidays


  • Regular hand washing with warm water and soap is one of the best ways to prevent the spread of germs


  • Keep your home warm – It is important to keep warm throughout the cold winter spells. By setting your heating to the right temperature (between 18°- 21°C or 64°- 70°F), this can help you keep well especially helping to stop chest infections


  • If you have very recently visited your surgery, optician or dentist, and have concerns relating to the same condition which they have treated you for, ask for their help first instead of attending A&E


  • If you are unsure if you need urgent or emergency care, please call NHS 111 – trained professionals are on hand to guide you


  • If you need to see a dentist outside of usual hours call NHS 111..You really do have the power to help us and to help yourself, and by following this advice you will be helping enormously. If you have access to a computer, there are some additional helpful hints and tips on looking after yourself this winter on this website and you can access NHS 111 Online at

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website