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Noticeboard

Stourview Branch Surgery
With effect from 29th June 2015 Stourview Branch surgery will be open Monday 8:00am - 6:00pm,
Tuesday 8:00am - 1:00pm, Wednesday 8:00am - 1:00pm, Thursday 8:00am - 1:00pm,
Friday Closed.
Please note that the Camps Road surgery will be open Monday - Friday 8:00am - 6:30pm.
If you need access to the surgery when the Stourview branch is closed, please go to the Camps Road surgery or call
01440 702010 or 01440 703667
 
Appointments
Please consider booking well ahead or, if things can't wait that long, seeing someone you don't normally see.

Extended Hours

We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.

 Urgent surgery

We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.

You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.

Repeat prescriptions
Please note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time.  This is a National requirement proven to reduce waste on a very large scale.

 Cancelling your Appointment  

If you are unable to attend an appointment, please telephone and leave a message using option 3 to leave a voice mail message or use the link at the bottom of this page to cancel your appointment.
 By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
 
Test Results 

 Please call after 11am to get your test results from the receptionist team.

 Test results can only be given to the person whose result they are, or (in the case of children under 16 only) their parent or guardian.

The Summary Care Record - this affects you

Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.

Pharmacy 

There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building.  Both supply medication to any patient, including those registered at the surgery.

There are four other dispensing chemists in Haverhill -

Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.  

Chlamydia
Set your mind at rest
Get a test
see opposite column for details
We have joined a Primary Care Network to help us deliver better services, for more information please see our Fair Processing/Privacy Notice under the heading 'Policies' above

 

Patient Representative Group

The Patient Participation Group, (PPG) which has been involved with working with the surgery for a number of years, is to be renamed the Patient Representative Group, (PRG).

 

The purpose of the group is to give patients (in a constructive way) the opportunity, through the PRG, to have a voice services provided by the practice.

 

The PRG is made up by volunteer patients of the practice and currently consists of 23 members, who meet with representatives on a bi-monthly basis. The number has to be restricted, partly due to space, and because it is not practical to work in a larger number, however if you wish to be considered for the group, please leave your contact details with the practice manager.

 

As a group we want to ask patients for their help, by working with the Doctors, Nurses, Management and other support staff of the practice to identify areas that we can improve the services, and cost effectiveness of the practice and at the same time enhance patient care.

 

We propose through a series of patient surveys to gain your views and ideas on how this can be done, and will ask what you think of the range and quality of services provided, which we can then use with the practice to progress in a way that meets the communities needs.

 

Your opinions matters, because the results will be seen by WSCCG (West Suffolk Clinical Commissioning Group) and they will take them into account when considering funding in the future, and like any organisation the practice wants funding to be used where it will provide the most benefit, yours and your families healthcare.

 

We look forward  to working with you in the future and will post information about surveys and developments as they occur, if you have any questions of the group you would like answered, please leave them at reception and they will be passed to us at our next meeting.

 

For and behalf of the PRG

Reviewed:  Jan 17

 

 

 
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