We open on a Saturday Morning from 8.30am - 11.30am for booked appointments only. With a GP or a Nurse.
We have an allocated emergency appointment surgery which will be available to patients (on the day) who need to be seen by a doctor urgently.
You need to call as close to 8.00am as possible for an emergency morning appointment or as close to 1.30pm as possible for an afternoon appointment.
Repeat prescriptionsPlease note, in keeping with the West Suffolk Clinical Commissioning Group (WSCCG) policy, your repeat prescription will from now on be issued for ONE MONTH at a time. This is a National requirement proven to reduce waste on a very large scale.
Cancelling your Appointment
Please call after 11am to get your test results from the receptionist team.
Please read the section in the right hand column about the summary care record. This affects you and you need to decide if you are happy for your medical records to be uploaded to a centrally held record which other health provders can access.
There are two pharmacies in Haverhill which open for 100 hours a week, one at Tesco's supermarket and one in the surgery building. Both supply medication to any patient, including those registered at the surgery.
There are four other dispensing chemists in Haverhill -
Sainsburys pharmacy is inside Sainsburys supermarket, Well Pharmacy is on Mill Road near the Drabbet Smock, David Holland chemist is next door to the Clements Surgery and Boots is on the High Street. Opening hours vary and may be found under the heading marked pharmacy, opposite.
The Patient Participation Group, (PPG) which has been involved with working with the surgery for a number of years, is to be renamed the Patient Representative Group, (PRG).
The purpose of the group is to give patients (in a constructive way) the opportunity, through the PRG, to have a voice service provided by the practice.
The PRG is made up of volunteer patients of the practice and currently consists of 23 members who meet with representatives on a bi-monthly basis. The number has to be restricted, partly due to space, and because it is not practical to work in a large group. However, if you wish to be considered for the group, please leave your contact details with the practice manager.
As a group, we want to ask patients for their help by working with the Doctors, Nurses, Management and other support staff of the practice to identify areas that we can improve the services and cost-effectiveness of the practice, whilst enhancing patient care.
We propose, through a series of patient surveys, to gain your views and ideas on how this can be done. We will ask what you think of the range and quality of the services provided, which we can then use with the practice to progress in a way that meets the communities needs.
Your opinions matters because the results will be seen by WSCCG (West Suffolk Clinical Commissioning Group) and they will take them into account when considering funding in the future. Like any organisation, the practice wants funding to be used where it will provide the most benefit for your and your families healthcare.
We look forward to working with you in the future and will post information about surveys and developments as they occur. If you have any questions about the group you would like to be answered, please leave them at reception and they will be passed on to us at our next meeting.
For and on behalf of the PRG
Reviewed: Jan 17
http://www.christmasmaltings.co.uk/website/D83021/files/REPORT_ON_PRG_-_Mar_12.doc http://www.christmasmaltings.co.uk/website/D83021/files/REPORT_ON_PRG_-_Mar_12.doc Patient_Survey_-_March_2012_-_REVISED.xls
Patient Reference Group Survey Results 2018
PRG survey report 2018
Patient Survery Report 2016
Patient Reference Group Report 2016
Patient Reference Group Report - March 2015.
Copy of March 2015 survey results.pdf
Patient Group Survey 2013
Patient Group Report_ 2013 Patient Survey Results 2018
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