Help us to help you….
We are aware that on occasion you may experience a long wait in our phone queue. In particular Monday mornings at 8am. We manage our new phone system by maximising the hold queue to 20 persons at any one time. Once it has reached capacity it will ask you to call back later and the call is automatically ended. Our operators work diligently to assist everyone who contacts the surgery. Thank you for your patience.
If you have a medical problem that requires a Doctor or a member of our Clinical Team please tell us how we can help you by using our eConsult service which is available on our website www.haverhillfamilypractice.co.uk between 8am-6.30pm Monday -Friday and we will get back to you ASAP.
If you are unable to use the internet or feel you have a medical emergency please call our Care Navigation Team on 01440 703667.
For appointments please choose option 1
For cancellations please choose option 2 and leave a voicemail
For test results AFTER 11am please choose option 3 or use NHS app to view your results
For medication queries BETWEEN 8am-1pm please choose option 4 or use NHS app to order your medication
We ask that you be kind to anyone you come into contact with at your surgery – we are trying our best to serve you safely and ensure your health is looked after. Everything we do is with the aim to continue to provide the best care and support needed to our patients whilst keeping everyone safe.
