We aim to provide an excellent standard of care in a helpful and friendly environment.
We have a wide range of health care professionals at the surgery and our Care Navigators will book you in with the most appropriate clinician. To assist us with this you will be asked the reason for the appointment.
If we are unable to offer you an appointment, we can try and offer you an appointment at GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.
Alternatively, we have just commenced with E-consultations. Please click on the image below for further details.
IMPORTANT INFORMATION: BLOOD TESTS
If your recent blood test was cancelled by the practice due to the incident with Roche and you have not yet been contacted by us to rebook.
Telephone the surgery on:
01440 702010 or 01440 703667
Between: 11am and 3pm to rebook
Please advise our receptionist that your blood test was cancelled due to the Roche incident.
Thank you for your attention to this and apologies for any inconvenience caused.
Haverhill Family Practice (16.11.2020)
WE ARE STILL OPEN!
We are open and here to help you. Please telephone the surgery if you need to speak to a doctor or need an appointment with a nurse. If you currently feel anxious or worried and need advice, we are also here for you. We are working in a slightly different way by offering a telephone triage service to keep you and our staff safe during this pandemic. If the doctor feels that you need to be seen, you will be invited to the surgery to see us. Our eConsult service is available 24/7 if you need advice, a sick note, repeat medication, etc. Please see our eConsult banner above.
UPDATE ON CORONAVIRUS (COVID-19) OUTBREAK (28.4.20)
The surgery is not closed. Due to the Coronavirus (Covid–19) outbreak we are operating differently so that patients can be dealt with efficiently and safely.
The majority of patients will be called by telephone on the day and invited in if necessary. Patients can also use the e-Consult service which is assessable via the website www.haverhillfamilypractice.co.uk.
Prescriptions and sick certificates can be requested using the slips which are located in the surgery’s foyer. Alternatively, prescriptions can be requested using the online service and sick certificates can be requested via e-Consult. Sick certificates will be posted to patients.
All patients attending the surgery will be asked the reason why they are attending and if they enter the premises their temperature will be taken by one of our nursing team.
Many thanks for your support during this difficult period.
Haverhill Family Practice.
Flu season has arrived!!!
Walk-In Flu Clinic for over 65’s and *under 65's (*with a chronic medical condition, i.e. asthma, diabetes, immunosuppressed and pregnant ladies etc.) – NO APPOINTMENT NECESSARY
Saturday 28.11.20, 05.12.20 and 12.12.20– 8.30am-11.00am
· Please be prepared to queue to attend this clinic.
· Come to the rear of the practice to book in with a nurse.
· Limited onsite parking is available. Please do not park outside the front of the building as Traffic Wardens are on patrol!
· Wear clothing that is easy for you to remove, so we can access your arm for your injection.
· If any members of your household are 65 or over and a patient at this practice, please ask them to attend with you for their vaccine.
· Wear a face covering and adhere to social distancing measures.
PLEASE NOTE THIS IS ALSO FOR SHIELDED PATIENTS WHO HAVE RECEIVED A LETTER FROM THE GOVERNMENT ADVISING THEM TO SHIELD DURING THE PANDEMIC. THIS ALSO APPLIES TO THOSE LIVING IN THE SAME HOUSEHOLD AS A SHIELDED PATIENT AND THOSE WHO ARE CARING FOR AN ELIGIBLE PATIENT.
If you cannot make the Saturday clinics, please come to the surgery and ask for one on the day. This is the same for all of the other clinics too.
Walk-In Flu Clinic (Eligible Children Only) (Nasal Vaccination)
If your child is 2 years old before 01.09.2020 and up to the age of 4 before 01.09.2020, we can vaccinate them at the practice.
The school your child attends will also be offering a vaccination programme for those aged 4 after 01.09.2020.
If your child has any long term conditions, ie. diabetes, asthma, immunosuppressed etc, we can vaccinate them up to the age of 18 years on Saturday 28.11.20, 05.12.20 and 12.12.20 – 8.30am-11.00am.
You may have seen the national news coverage today regarding the 50-64 age group being offered their free NHS flu vaccination.
Please note we are working hard to secure stocks and you will be sent a text or letter inviting you in when we have the availability.
There is no need for you to call the surgery at this time. Thank you. (20.11.20)
For further information on vaccination programmes please go to:
Should you wish to decline the vaccination programme this year in any age range/group – please telephone the practice to inform our receptionist who can update your records accordingly.
Christmas & New Year Opening Times
Thursday 24 December 2020 (Christmas Eve)- Open 8.00am – 6.30pm
Friday 25 December 2020 (Christmas Day)- Closed
Saturday 26 December 2020 (Boxing Day)- Closed
Sunday 27 December 2020- Closed
Monday 28 December 2020 (Bank Holiday)- Closed
Tuesday 29 December 2020- Open 8.00am– 6.30pm
Wednesday 30 December 2020- Open 8.00am– 6.30pm
Thursday 31 December 2020- Open 8.00am– 6.30pm
Friday 01 January 2021 (Bank Holiday)- Closed
Saturday 02 January 2021- Closed
Sunday 03 January 2021- Closed
Monday 04 January 2021- Open 8.00am – 6.30pm
The Christmas/ New Year Period
If your prescription is due over the Christmas period, please ensure you get your request to the practice by Monday 21 December to allow this to be processed and with your pharmacist for collection by Christmas Eve.
Similarly, if your prescription is due over the New Year period, please get your prescription to us by Tuesday 29 December to allow this to be processed and with your pharmacist for collection by New Year’s Eve.
If you require a doctor over the Christmas and New Year period when we are closed, please dial 111 for the Out of Hours Service.
If you have a life-threatening emergency, please dial 999.
If you have or think you have symptoms of Covid-19 (Coronavirus) please dial 119 for further advice and guidance or look on the Gov.uk website.
The Doctors and staff at Haverhill Family Practice would like to wish you all a Merry Christmas and a happy and healthy 2021.
NHS Covid-19 App
The practice now has a QR Code for entry into the premises. Therefore, we would be grateful if you could download the app and use this on entering the building. Please see the following information. If you are unable to do so, please advise us when you arrive at our reception and we can update your records to advise you do not have the app.
Social Distance and Appointment Times
Please do not arrive any earlier than 5 minutes before your appointment time. For social distancing reasons, we are only allowing a few patients in and out of the practice at one time. Therefore, if you are too early you will be asked to wait outside the building until just before your appointment time. We are currently letting patients in at the front of our building and exit at the rear via the practice car park.
On entry to the practice, we request that you clean your hands with the sanitiser provided, ring the buzzer and speak to our receptionist who will let you in. Please wear a mask to any appointment you have at the practice. If you do not have a mask, we may be able to supply you with one, but we do recommend that you purchase one. These are available in local supermarkets near the pharmacy counters. Please re-sanitise your hands on entry to the practice and take a seat in the waiting room where the clinician will come and collect you.
Thank you for your attention to this notice.
Important notice for our patients: Face Coverings
PLEASE NOTE: We are not issuing letters for patients for facemask exemptions. You are very welcome to use our standard respone just drafted: "There is no requirement for a letter or certificate in relation to the wearing of face coverings. We will not be providing letters for facemask exemptions. Please see gov.uk website for more information (https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings)
In accordance with the new guidance issued by the government this week, we are now asking all our patients to wear a face covering if you come to the surgery for an appointment or for any other reason.
This will protect other patients in the waiting area and our staff. All our staff will continue to wear PPE including surgical masks for all patient face to face appointments.
The new advice on the use of face coverings by the Government is as follows:
People should aim to wear face coverings on public transport and in some shops.
Also in other “enclosed spaces where social distancing is not always possible and they come into contact with others that they don’t normally meet”
“Social distancing” means staying more than two metres away from someone.
We feel that the practice cannot always ensure social distancing of 2 metres so therefore we must ask all our patients to wear a face covering as they come in through the door. Face coverings should be worn and not surgical masks or respirators which should be left for healthcare staff and other workers who need them.
The government advises washing your hands or using hand sanitiser before putting on and after takin off face coverings.
Homemade masks are not necessarily intended to help the wearer, the government says, but they could help stop you inadvertently passing on the disease to others if you have it but are not showing symptoms.
If you do have coronavirus symptoms- such as a high temperature or continuous cough, you should stay indoors and isolate at home.
Whichever face covering you use, they are not a substitute for other lockdown rules. Hand hygiene is just as important as before- so washing your hands with soap for at least 20 seconds when you get home.
People do not need to wear face coverings where they are:
- Outdoors or while exercising
- In schools
- In workplaces such as offices and shops
- Children under two or primary aged children who cannot use them without assistance
- People who have problems breathing while wearing a face covering.