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Online Services

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IMPORTANT UPDATE

 

UPDATE ON CORONAVIRUS (COVID-19) OUTBREAK (16.03.2020)

The surgery is not closed. Due to the Coronavirus (Covid–19) outbreak we are operating differently so that patients can be dealt with efficiently and safely.

The majority of patients will be called by telephone on the day and invited in if necessary. Patients can also use the e-Consult service which is assessable via the website www.haverhillfamilypractice.co.uk.

Prescriptions and sick certificates can be requested using the slips which are located in the surgery’s foyer. Alternatively, prescriptions can be requested using the online service and sick certificates can be requested via e-Consult. Sick certificates will be posted to patients.

All patients attending the surgery will be asked the reason why they are attending and if they enter the premises their temperature will be taken by one of our nursing team.

Many thanks for your support during this difficult period.

Haverhill Family Practice.

 

COVID-19 CORONAVIRUS UPDATE – FRIDAY 13 MARCH 2020 11.00AM

 

 

Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are cancelling all routine face to face appointments with effect from Friday 13 March 2020 12.30pm.  This is for the safety of both our patients and our staff.  Instead we are offering an enhanced telephone service from clinicians, if you require an urgent phone call please ring 01440 702010/703667 or alternatively use our e-consult service available on our website www.haverhillfamilypractice.co.uk. PATIENTS ARE ASKED NOT TO ATTEND THE SURGERY. You can also contact us for non-urgent queries by using our e-consult service available on our website www.haverhillfamilypractice.co.uk.  We will still see patients where it is clinically essential, after we have done a remote assessment.

 

We are working to keep all of our patients as safe as we can.  This means ‘remote by default’ including phone, e-consult and email contact.

 

Should you require repeat medications, these can be requested using our online system (if you have requested access to this), alternatively via our e-consult service available on our website www.haverhillfamilypractice.co.uk, via your pharmacist or by posting your request (using the letterbox situated to the right of our main practice doors). 

 

Requests for sickness certificates (Med3) can be submitted via our e-consult service available on our website www.haverhillfamilypractice.co.uk.  Should you not have access to the internet, requests can be posted using the letterbox situated to the right of our practice main doors.

 

Thank you for your understanding.

 

Haverhill Family Practice

13.3.20

 

Care with Courtesy, Compassion and Competence

We aim to provide an excellent standard of care in a helpful and friendly environment.

We have a wide range of health care professionals at the surgery and our Care Navigators will book you in with the most appropriate clinician. To assist us with this you will be asked the reason for the appointment.

If we are unable to offer you an appointment, we can try and offer you GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.

Alternatively, we have just commenced with E-consultations. Please click on the link below for further details.

Online Booking

Due to the current situation regarding Coronavirus we have temporarily suspended our Online Appointment Booking service.

Alternatively please use our e-Consult service.

Repeat prescription requests can still be made using the Online service.

Please help to prevent medication running low from suppliers,

do not order your medication from us or your pharmacy any earlier than 7 days before the due date.

Medication should not be stockpiled.

Thank you.

Consult Online - click here

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Making a difference

Nurse Practitioner, Dawn Gaforg, will be taking part in the MoonWalk Iceland in June 2020. This involves walking 26.2miles, starting at midnight, all in aid of an extremely worthwhile cause. All the money raised will go towards vital breast cancer causes and helping fund research, specifically for secondary cancer. As well as raising money, increasing awareness of breast cancer is incredibly important and we hope to do this.

Dawn and all of us at Haverhill Family Practice would appreciate any donation, no matter how big or small, you could make towards this worthwhile cause. Please click on the link below to donate. 

Good luck Dawn, we hope the training is going well!

https://moonwalkiceland2020.everydayhero.com/uk/dawn 



Appointments & Repeat Prescriptions

If you would like to use the services below please call into the surgery to obtain a password.

Click here to book/cancel your appointment online

Click here to order your prescriptions online using 'SystmOne' online

If you are not already registered with SystmOne please contact reception.

Order repeat prescriptions online

 

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(Site updated 01/04/2020)

Contact Details

Haverhill Family Practice (formerly Dr Selby & Partners)

Contact Telephone

01440 702010
01440 703667
111

Stourview Medical Centre

Contact Telephone

01440 702010
01440 703667
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