We aim to provide an excellent standard of care in a helpful and friendly environment.
We have a wide range of health care professionals at the surgery and our Care Navigators will book you in with the most appropriate clinician. To assist us with this you will be asked the reason for the appointment.
If we are unable to offer you an appointment, we can try and offer you an appointment at GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.
Alternatively, we have just commenced with E-consultations. Please click on the image below for further details.
WE ARE STILL OPEN!
We are open and here to help you. Please telephone the surgery if you need to speak to a doctor or need an appointment with a nurse. If you currently feel anxious or worried and need advice, we are also here for you. We are working in a slightly different way by offering a telephone triage service to keep you and our staff safe during this pandemic. If the doctor feels that you need to be seen, you will be invited to the surgery to see us. Our eConsult service is available 24/7 if you need advice, a sick note, repeat medication, etc. Please see our eConsult banner above.
Social Distance and Appointment Times
Please do not arrive any earlier than 5 minutes before your appointment time. For social distancing reasons, we are only allowing a few patients in and out of the practice at one time. Therefore, if you are too early you will be asked to wait outside the building until just before your appointment time. We are currently letting patients in at the front of our building and exit at the rear via the practice car park.
On entry to the practice, we request that you clean your hands with the sanitiser provided, ring the buzzer and speak to our receptionist who will let you in. Please wear a mask to any appointment you have at the practice. If you do not have a mask, we may be able to supply you with one, but we do recommend that you purchase one. These are available in local supermarkets near the pharmacy counters. Please re-sanitise your hands on entry to the practice and take a seat in the waiting room where the clinician will come and collect you.
Thank you for your attention to this notice.
Important notice for our patients: Face Coverings
PLEASE NOTE: We are not issuing letters for patients for facemask exemptions. You are very welcome to use our standard respone just drafted: "There is no requirement for a letter or certificate in relation to the wearing of face coverings. We will not be providing letters for facemask exemptions. Please see gov.uk website for more information (https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings)
In accordance with the new guidance issued by the government this week, we are now asking all our patients to wear a face covering if you come to the surgery for an appointment or for any other reason.
This will protect other patients in the waiting area and our staff. All our staff will continue to wear PPE including surgical masks for all patient face to face appointments.
The new advice on the use of face coverings by the Government is as follows:
People should aim to wear face coverings on public transport and in some shops.
Also in other “enclosed spaces where social distancing is not always possible and they come into contact with others that they don’t normally meet”
“Social distancing” means staying more than two metres away from someone.
We feel that the practice cannot always ensure social distancing of 2 metres so therefore we must ask all our patients to wear a face covering as they come in through the door. Face coverings should be worn and not surgical masks or respirators which should be left for healthcare staff and other workers who need them.
The government advises washing your hands or using hand sanitiser before putting on and after takin off face coverings.
Homemade masks are not necessarily intended to help the wearer, the government says, but they could help stop you inadvertently passing on the disease to others if you have it but are not showing symptoms.
If you do have coronavirus symptoms- such as a high temperature or continuous cough, you should stay indoors and isolate at home.
Whichever face covering you use, they are not a substitute for other lockdown rules. Hand hygiene is just as important as before- so washing your hands with soap for at least 20 seconds when you get home.
People do not need to wear face coverings where they are:
- Outdoors or while exercising
- In schools
- In workplaces such as offices and shops
- Children under two or primary aged children who cannot use them without assistance
- People who have problems breathing while wearing a face covering.
IMPORTANT NOTICE: Coronavirus (Covid-19)
UPDATE ON CORONAVIRUS (COVID-19) OUTBREAK (28.4.20)
The surgery is not closed. Due to the Coronavirus (Covid–19) outbreak we are operating differently so that patients can be dealt with efficiently and safely.
The majority of patients will be called by telephone on the day and invited in if necessary. Patients can also use the e-Consult service which is assessable via the website www.haverhillfamilypractice.co.uk.
Prescriptions and sick certificates can be requested using the slips which are located in the surgery’s foyer. Alternatively, prescriptions can be requested using the online service and sick certificates can be requested via e-Consult. Sick certificates will be posted to patients.
All patients attending the surgery will be asked the reason why they are attending and if they enter the premises their temperature will be taken by one of our nursing team.
Many thanks for your support during this difficult period.
Haverhill Family Practice.