Our Staff







Practice Management

Our management team manage the day to day running of the practice, dealing with financial matters, quality of care issues, the PCT, patient registration matters and staff management. They support us in offering the best care we can. The team consists of Rachel (Practice Operations Manager), Julie (Business Manager), Zoe (Assistant Practice Manager).

Nurse Practitioners

Dawn (Nurse Practitioner) Able to assess, diagnose and treat a range of conditions/illnesses with a special interest in women’s health (not obstetric). Assessment for oral contraception (for implants and IUS/IUD’s contact iCASH directly). Information and advice on all aspects of the menopause. Claire (Nurse Practitioner) Respiratory Lead Nurse and able to assess, diagnose and treat a range of conditions/illnesses.

Health Practitioners

Health Practitioners/ACPs (Advanced Care Practitioners) and Paramedics are health practitioners trained in acute and minor illnesses but not mental health issues. They are able to request investigations i.e. blood tests/x-rays, refer patients to hospital as appropriate. Our Team comprises of: ACP John Cade, ACP Piers Fuller, Paramedic Josh Poole and Paramedic Ruby Wood.


We are fortunate enough to have a fantastic, highly skilled and professional nursing team at Haverhill Family Practice, many of whom have been with us for many years. We work as a team and support one another, with joint educational meetings and joint working for things like minor surgery. The team is made up of Sibelle (Lead Nurse, specialising in Hypertension & Coronary Heart Disease), Shelley (Lead Nurse, specialising in Diabetes), Bincy & Brydie.

Healthcare Assistants

Healthcare assistants offer health checks, new patient checks, and blood tests and assist the doctors with minor surgery. Appointments are available every weekday, although the last collection of samples from the surgery to the West Suffolk labs for analysis is around 3.30pm, therefore, blood tests are generally done before this time. The team consists of Teresa, Caroline and Rachel.

Administration and Secretaries

Administration: Marisa (Senior Administrator), Sandra, Carol, Sue & Debbie. Secretaries: Carolyn and Tracey.

Clinical Pharmacy Team

If you have recently been to hospital as an inpatient, clinic appointment or telephone triage telephone call and your consultant has advised a medication change for you, they should issue you enough medication for 7 days. If they also issue you an Outpatient Prescription Request, you have to collect this from the onsite hospital pharmacy. Any correspondence the practice receives regarding your recent stay, or appointment, can take anything up to 10 days to be received at the practice, and if you are expecting us to amend your medication and we do not have this confirmed in writing, we cannot issue this to you. We may ask you to bring a copy of your hospital letter to us to action it. The team consists of: Clinical Pharmacists Rasajna Miriyala Venkata & Laura Martinez-Carrasquilla, who are supported by the rest of our Medications Team Marisa, Carol, Jo & Libby.


Maria (Reception Manager) Julie (Afternoon Shift Lead), Jenny, Rachel, Katy, Karen, Simone, Kirsten, Debbie, Sophie, Debby, Dawn, Colette, Nicola & Pat.

Community Nurses

District nurses offer a range of care in the community including post-operative care, leg ulcer care, catheter care and palliative care in terminal illness. Generally speaking, the district nursing service is provided for those who are truly housebound.They have a heavy caseload so if you are able to come down to the surgery, we would appreciate it if you book an appointment with the practice nurse. We are lucky to have a marvellous team working with us. The district nurses can be contacted directly on, 0300 1232424.

Health Visitors

Our Health Visitors run baby clinics in the Old Health Centre across the road from the Surgery. Health visitors mainly work with families with children under five years old, offering support and advice on feeding, sleeping, growth and development, and offering help for new mums and families in need of support.


Our housekeeping team: Sue, Graham, Denise & Bill