Our aims and objectives:

• Provide a high standard of Medical Care
• Be commited to our patients needs
• Act with integrity and complete confidentiality
• Be courteous, approachable, friendly & accomodating
• Ensure safe and effective services and environment
• The care given is evidence based and delivered with the highest standards
• Advice, support and information will be available in order to help our patients make the right choices.
• We will ensure that our patients are dealt with by fully trained clinical, administrative & managerial staff and are always dealt with in a professional & courteous manner. 

Do not suffer in silence. We are here to help you:

• Suffolk Wellbeing -Provides a range of free support for people with common mental health and emotional issues 0300 1231503
• Mind - Straightforward, simple and powerful tools to support your mental health 0208 5192122
• The Samaritans 116 123
• FRANK - honest information about drugs 0300 1236600 or text FRANK 82111
• Turning Point - Support for anyone affected by drugs and alcohol and want to make change 01284 766554
• Kooth -High quality mental health help for children and young people www.kooth.com
• Crisis UK -National charity for peolpe experiencing homelessness 0300 6361967
• Text SHOUT to 85258
• CALM - the calm zone 0800 58 58 58
• Text YM to 85258 (Young Minds)
• PAPYRUS - under 35's helpline 0800 068 4141

For urgent assistance please contact 111 option 2, alternatively please call the surgery to arrange an appointment with a member of our Clinical Team.

Safeguarding in general practice has evolved significantly in recent years. General practice plays a vital role as a key partner within the multi-agency safeguarding system. Effective safeguarding depends on professionals and organisations working together to protect those at risk.

What is Safeguarding in General Practice?

Safeguarding in general practice means contributing to the protection of children, young people, and adults from abuse and neglect by using the specific skills, resources, and responsibilities within primary care.

This includes:

• Meeting professional safeguarding responsibilities
  Ensuring all staff undertake appropriate safeguarding training and continue their professional development.
• Preventing abuse and neglect
  Promoting a safe environment and raising awareness to reduce risk.
• Identifying concerns
  Recognising signs of abuse or neglect in children and adults.
• Responding appropriately
  Taking timely and appropriate action, including supporting victims and survivors.
• Having effective governance systems
  Maintaining clear policies, procedures, and reporting processes to support safeguarding.
• Working collaboratively
  Partnering with other healthcare professionals, safeguarding teams, and external agencies to ensure coordinated care and protection.

Our Safeguarding Leads

• Adult Safeguarding Lead: Dr Sarah Hughes
• Child Safeguarding Lead: Dr Sarah Hughes

Reporting a Concern

If you have any concerns about the safety or wellbeing of a child or adult, please contact a member of our team as soon as possible. All concerns are taken seriously and handled in confidence.