We aim to provide an excellent standard of care in a helpful and friendly environment.
We have a wide range of health care professionals at the surgery and our Care Navigators will book you in with the most appropriate clinician. To assist us with this you will be asked the reason for the appointment.
If we are unable to offer you an appointment, we can try and offer you an appointment at GP+ which is based in Haverhill on a Saturday or in Bury St Edmunds and other Suffolk locations during the week.
Alternatively, we have just commenced with E-consultations. Please click on the image below for further details.
WE ARE STILL OPEN!
We are open and here to help you. Please telephone the surgery if you need to speak to a doctor or need an appointment with a nurse. If you currently feel anxious or worried and need advice, we are also here for you. We are working in a slightly different way by offering a telephone triage service to keep you and our staff safe during this pandemic. If the doctor feels that you need to be seen, you will be invited to the surgery to see us. Our eConsult service is available 24/7 if you need advice, a sick note, repeat medication, etc. Please see our eConsult banner above.
Covid-19 Antibody Testing
Antibody testing for Covid-19 may be available for patients in approximately 6-8 weeks from now and is not part of your routine general blood testing.
We will update this notification once we know more from WSCCG
Please do not telephone us about this at the current time, further details will be confirmed on our website when available.
Thank you for your attention to this notice.
Haverhill Family Practice
UPDATE ON CORONAVIRUS (COVID-19) OUTBREAK (28.4.20)
The surgery is not closed. Due to the Coronavirus (Covid–19) outbreak we are operating differently so that patients can be dealt with efficiently and safely.
The majority of patients will be called by telephone on the day and invited in if necessary. Patients can also use the e-Consult service which is assessable via the website www.haverhillfamilypractice.co.uk.
Prescriptions and sick certificates can be requested using the slips which are located in the surgery’s foyer. Alternatively, prescriptions can be requested using the online service and sick certificates can be requested via e-Consult. Sick certificates will be posted to patients.
All patients attending the surgery will be asked the reason why they are attending and if they enter the premises their temperature will be taken by one of our nursing team.
Many thanks for your support during this difficult period.
Haverhill Family Practice.
FRIDAY 13 MARCH 2020 11.00AM
Unfortunately, due to the unprecedented coronavirus national emergency and following the latest government advice we are cancelling all routine face to face appointments with effect from Friday 13 March 2020 12.30pm. This is for the safety of both our patients and our staff. Instead we are offering an enhanced telephone service from clinicians, if you require an urgent phone call please ring 01440 702010/703667 or alternatively use our e-consult service available on our website www.haverhillfamilypractice.co.uk. You can also contact us for non-urgent queries by using our e-consult service available on our website www.haverhillfamilypractice.co.uk or via email on email@example.com. We will still see patients where it is clinically essential, after we have done a remote assessment.
We are working to keep all of our patients as safe as we can. This means ‘remote by default’ including phone, e-consult and email contact.
Should you require repeat medications, these can be requested using our online system (if you have requested access to this), alternatively via our e-consult service available on our website www.haverhillfamilypractice.co.uk, via your pharmacist or by posting your request (using the letterbox situated to the right of our main practice doors).
Requests for sickness certificates (Med3) can be submitted via our e-consult service available on our website www.haverhillfamilypractice.co.uk. Should you not have access to the internet, requests can be posted using the letterbox situated to the right of our practice main doors.
Thank you for your understanding.
Haverhill Family Practice